Q: Are your products suitable for newborn babies?
All Childs Farm products are suitable for newborns and upwards.
We recommend that you carry out a patch test 24 hours before using any product for the first time.
Q: Are your products suitable for skin prone to eczema?
All Childs Farm products are dermatologist and paediatrician approved as suitable for sensitive skin and safe for people who may be prone to eczema. However, Childs Farm products are not a medicine or a treatment for eczema.
Q: Are your products suitable for adults?
Yes. Because of the gentle make-up of the products, many adults use Childs Farm products because they don’t want harsh chemicals on their skin.
We recommend that you carry out a patch test 24 hours before using any product for the first time.
Q: Do you use palm oil in any of your products?
We do not use palm oil directly as an ingredient in any of our products, however we are aware that there are some ingredients used in our products that could be derived from palm oil.
We are currently working through a full audit of our whole supply chain to ensure that any ingredient that may be derived from palm oil is identified and ensure that it is Roundtable on Sustainable Palm Oil certified. Sustainability is something we take seriously as a company and work is on track to be completed very soon.
Q: Are your products tested on animals?
Absolutely not! We love animals. We are proud to have been awarded the Leaping Bunny certification which confirms that none of our ingredients or finished products are tested on animals. Our products are only ever tested on children and parents.
Childs Farm is also 100% compliant with the European Commission’s ‘Cosmetics Directive’ that prohibits animal testing on individual toiletries ingredients as well as finished products.
Q: Are your products suitable for vegans?
All our Childs Farm products are suitable for vegans with the exception of our strawberry and mint hair conditioner and our hair detangler, which both contain honey.
The majority of our range is registered with The Vegan society and as huge animal lovers we are proud to be certified by Cruelty Free International.
Q: Are your products gluten free?
All our Childs Farm products are gluten free with the exception of our hair conditioner and detangler, which both contain Hydrolysed Wheat Protein.
Q: Are your products 100% organic?
Childs Farm products are not organic, but contain naturally derived ingredients. Most Childs Farm products typically contain around 96% of Soil Association permitted ingredients. This means we know we’re using quality, robustly tested ingredients from the outset.
We pride ourselves on being a fully inclusive brand, and to be 100% organic would have made our price point so high that our range would have been beyond the reach of many mums, dads and their children.
Q: Are you products recyclable?
The Childs Farm bottles and lids are all recyclable and feature the recycling triangle on the bottom of our bottles. This means they can be simply rinsed out and placed in your recycle bin at home with your milk cartons. Our pumps can be recycled but this depends on the region so please check with your local council. Our plastic is currently made from some renewable sources and we will be increasing our recycled plastic content in our bottles in the coming year.
Q: Do you provide refills for your products?
Sadly we cannot provide refills with the current available technology. This is due to the risk of contamination to the product, which we believe adds unacceptable risks when supplying products for babies and children.
Q: Do you use parfum in your products?
With regards to the parfum in our products, parfum is a term used to describe any naturally derived or synthetically derived fragrance used in a product. Where possible we try to use natural essential oils to fragrance our products and will only use essential oils that can be put undiluted on to a babies skin without harming it.
However, there are occasions where we have to use synthetically derived fragrance, such as the strawberry in our strawberry and mint shampoo. This doesn't mean that the synthetically derived fragrances are harmful it just means that, for example, our strawberry and mint shampoo doesn't have actual strawberries in it.
Q: The pump on the Childs Farm product I have isn't working?
Sometimes our pumps get a little loose in transit. Please try tightening the neck of the pump on the bottle and then pressing down on the pump and turning it for a couple or so turns and it should pop up! If this doesn't work, please contact us!
Q: What if my Childs Farm product looks different to normal?
If you notice an issue with your product for example abnormal colour, odour, texture or appearance please immediately contact our customer service team and they will be able to assist you. We would ask that you do not dispose of the product or bottle as we may require it for testing. Our team will ask for photos and a description of the product complaint and the batch code which is found on the underside of our bottles. If you are asked to return the products we will provide you with a freepost label. Once this has been received back we will be able to offer a refund or exchange on a case by case basis.
Q: Do I need to patch test?
All of our products are formulated to be extremely gentle. They are dermatologist and paediatrician approved for use on children and newborn babies, including those with sensitive skin and safe for people who may be prone to eczema. However, as a common sense precaution, we always recommend a patch test be carried out at least 24 hours prior to first use of any new product. The best places to test are inside the upper arm and behind the ear – don’t patch test on skin that’s already irritated. Take a look at our video on the best way to patch test!
Q: I have received a Childs Farm baby moisturiser 250ml with a different coloured pump?
Due to recent high demand for our products, in particular our baby moisturiser, we have had some difficulty finding enough of our usual “clear” coloured pumps.
In order to get as many bottles of our 250ml baby moisturiser available to you as quickly as possible, we have taken the decision to use some different coloured pumps - some may be white or even black.
If you are lucky enough to pick up one of our “limited edition” baby moisturisers, please don’t worry, the product inside is exactly the same as it has always been!
Q: Baby wipes are really bad for the environment. Are your baby wipes eco-friendly?
All our Childs Farm baby wipes are biodegradable meaning they will decompose over time, unlike other wipes which will never decompose. However wipes should never be flushed down the loo.
Q: Is your nappy cream cloth nappy friendly?
Yes, its been tested by Penny Broderick and been certified as Cloth Nappy Friendly.
Q: What is the difference between the baby moisturiser and the moisturiser?
Both have the same ingredients, other than the fragrance. The Childs Farm baby moisturiser is only lightly fragranced whilst the Childs Farm moisturiser contains grapefruit and tea tree oil. We have also recently launched an unfragranced Childs Farm moisturiser for those that may have sensitivities to the essential oils in our grapefruit and tea tree moisturiser.
Q: What should I do if I experience staining from a product?
Staining from our products is rare, we do not use any artificial any artificial colouring or dies in any of our products. We would advise that whilst traveling with our products you store them in a waterproof bag and use the 250ml bottles without a pump. This will ensure that our products do not leak onto your clothing. However if you do experience stains from our products we would advise you wash the clothes in a bio-logical wash and then a non-bio-logical wash, this should remove the stains.
Q: What is the star rating of the Childs Farm sun care range?
The UVA star rating system was developed by Boots, it is not an EU requirement to have a UVA star rating. The UVA star rating system is just measure the ratio of UVA protection vs. UVB protection, so if a product has a low SPF it may still have a high level of stars, not because it is providing lots of UVA protection, but because the ratio between the UVA and UVB protection is about the same.
Our UVA star rating according to the Boots system is 3 which a good level of protection and meets the EU requirements for UVA protection. As far as we know, all sunscreens that are suitable for sensitive skin and safe for people who may be prone to eczema, have achieved a 3* rating, as it is has not been possible to achieve a 5* rating using ingredients that are suitable for sensitive skin and safe for people who may be prone to eczema.
It is important to look for a sunscreen that filters both UVA and UVB rays (broad spectrum), but particularly with a high SPF to block UVB rays that cause sunburn. Sunscreens with SPF 50 protect against 98% of UVB rays, whereas SPF 15 sunscreens only filters 93% of UVB rays.
Q: What to do if my child drinks a Childs Farm product?
A child may inadvertently drink one of our products and should this happen you will need to know what to do! We have spoken to the NHS in order to pass on their opinion about what you should do to give you peace of mind should this happen. Childs Farm products are considered to be non-toxic (non-poisonous).
Swallowing our products is usually not poisonous and patients will usually make a full recovery. Should your child swallow some product and have no adverse reaction (see below), you should give them small sips of water or milk. They should be absolutely fine, and it will be no problem in introducing food within an hour. You may take reassurance by calling NHS Non-emergency on 111 to discuss the condition of your child. However, if an allergic reaction occurs seek immediate medical help by calling 999.
An allergic reaction would include:
• Irritation to the mouth
• Difficulty breathing
• Abdominal pain
• Loss of consciousness
Information to hand that will be helpful to the emergency services includes:
• The patients age, weight and condition
• The name of the product
• The time it was swallowed
• The amount swallowed
If there is a need to go to hospital, be sure to take the bottle that the child swallowed from so that the Health Care professionals can clearly see the ingredients.
Where to buy?
Q: Where can I buy Childs Farm in UK?
You can buy from our Childs Farm online shop, national retailers, supermarkets and independent pharmacies nationwide in the UK. See our retailers page for more information. Unfortunately, we cannot take any orders over the phone.
Q: Where can I buy Childs Farm outside the UK?
You can buy our Childs Farm products from our partner British Corner Shop which stocks much of the range, and offers great service and delivery anywhere in the world. Alternatively, you can look at our international stockists page.
Q: Can I place an order over the phone?
Due to security reasons we are unable to place orders over the phone or email. However, you can order through our Childs Farm website.
Q: How long does it take to deliver from the Childs Farm website?
All standard UK deliveries weighting above 1kg will be sent via DPD and will be with you between 3-5 working days.
Please see more information about shipping here.
Q: Can I add items, change or cancel my order once it has been placed?
Unfortunately, once you have placed your Childs Farm order, it is no longer possible to add items or change your order. However, you can easily return any unwanted items to us for a refund if the box is returned unopened. Please email us at email@example.com with your order number.
If you want to add items to an existing order, you will need to place another order within 2 hours of your original order, then contact us with both order numbers, and we will try to have them packed together. If we can do this we can refund you the additional delivery charge.
You have the right to cancel your order within 24 hours of placing your order. Sometimes our warehouse can be very quick at getting the orders out the door, and your order may have already been dispatched. If this is the case, we would be unable to cancel it. However, you can easily return the order to us as long as the box is unopened. Please email us at firstname.lastname@example.org with your order number.
Q: I want to cancel my order, but it has been dispatched?
Unfortunately, once your order has been dispatched, you cannot cancel your order. However, you can easily return it to us for a refund if the box is unopened.Please email us at email@example.com
Q: I have a discount code, how can I use it in my Childs Farm order?
Wonderful! Please pop your discount code into the 'gift card or discount code' box on the checkout page.
Q: I forgot to add my Childs Farm discount code before I confirmed my order... can the discount still be applied?
Unfortunately, it is not possible to apply the discount after you have placed your order. Please check that the discount has been applied before you click 'Confirm order'.
Q: Shouldn’t it be Child’s Farm instead of Childs Farm?
Childs Farm is named after Joanna’s old farm which was owned and built by a family called Childs in 1745, so the apostrophe should actually be after the ‘s’.
However, having spoken to our retailers, we decided to leave the apostrophe out as it would cause untold problems with their systems!
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