• Free delivery over £20 Use code FARM15 for a 15% discount Free gift on orders over £30

Arrange a return

Arrange a return

We hope that you are totally satisfied with your Products. However, in the unlikely event that you are unhappy with your purchase, please let us know via email on enquiries@childsfarm.com.

To help us identify your order and supply you with a returns form, remember to include the following details:

  • Order number
  • Products you ordered
  • Order date
  • Date received
  • Your name and address
  • Reason for wanting to return the product
  • If faulty, please also attach a photo showing the issue

Our Customer Services team will then email you a returns form. Please fill it in and post it, along with your unwanted products, to the following address:

Childs Farm Ltd
The Barn
Kestrel Court
Sherborne St John
Basingstoke
Hampshire
RG24 9HJ

If the products are faulty, you will need to return the products to us and our Customer Services team will also send you a free-post label to return the goods for a refund or replacement. For a refund, please ensure you return the goods within 30 days of delivery.

Please note that if you’ve simply changed your mind and wish to return your products, they must be unopened and returned to us (at your own cost) within 14 days of delivery. Hair brushes cannot be returned (unless they are faulty) for hygiene reasons.

Following your return of the products, we will provide you with a full refund as soon as possible and, in any event, within 14 days of us processing your return. We will refund you by the same method you used to pay.  Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

To help us identify your order and supply you with a returns form, remember to include the following details:

  • Order number
  • Products you ordered
  • Order date
  • Date received
  • Your name and address
  • Reason for wanting to return the product
  • If faulty, please also attach a photo showing the issue

Our Customer Services team will then email you a returns form. Please fill it in and post it, along with your unwanted products, to the following address:

Childs Farm Ltd
The Barn
Kestrel Court
Sherborne St John
Basingstoke
Hampshire
RG24 9HJ

If the products are faulty, you will need to return the products to us and our Customer Services team will also send you a free-post label to return the goods for a refund or replacement. For a refund, please ensure you return the goods within 30 days of delivery.

Please note that if you’ve simply changed your mind and wish to return your products, they must be unopened and returned to us (at your own cost) within 14 days of delivery. Hair brushes cannot be returned (unless they are faulty) for hygiene reasons.

Following your return of the products, we will provide you with a full refund as soon as possible and, in any event, within 14 days of us processing your return. We will refund you by the same method you used to pay.  Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

Would you like to find out more?

Then speak to us today to find out how we can help.

We hydrate not irritate! 💗
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How tempting does this pool look right now? Remember it's so important to keep yourself and your skin hydrated in this hot weather. A nice cold shower at the end of the day and some of our pink grapefruit moisturiser leave your feeling revitalised! 🙌

#farmologiebychildsfarm #newrange #skincare #childsfarm #vegan #crueltyfree #oceanbound #oceanboundplastic #eczema #psoriasis #behappyinyourskin
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For eco-worriers! ♻️
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We don't want people to think you're giving a gift that's a load of rubbish, but this sort of is! Our Try-Me set gift box is made from recycled paper and we use vegetable based ink for the bright design, the bottles inside are made using ocean-bound plastic and the whole set can be recycled! Give a gift of luxurious skin care that also helps to save the planet or treat yourself for a handy set for a weekend away! 💗

#farmologiebychildsfarm #newrange #skincare #childsfarm #vegan #crueltyfree #oceanbound #oceanboundplastic #eczema #psoriasis #behappyinyourskin
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Love the skin you're in! 💗
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It's so important to keep your skin moisturised, especially after a day out in this glorious sunshine! Our body oil has the perfect coconut scent, it's quite simply a holiday in a bottle 🤗 If you suffer with sensitive skin and are looking for a suitable suncream to keep your skin protected, head over to childsfarm to check out our 30SPF and 50SPF range! ☀️

📷 diary.of.a.british.mama
#farmologiebychildsfarm #newrange #skincare #childsfarm #vegan #crueltyfree #oceanbound #oceanboundplastic #eczema #psoriasis #behappyinyourskin
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☀️ COMPETITION TIME! ☀️
It may not be holiday season like we normally know it but we still want to bring you the perfect holiday bundle, whether you’re heading off on a stay cation or jetting off abroad!
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To enter, simply:
👀 Follow farmologiebychildsfarm & childsfarm
🎒 Tell us in the comments your top tip for packing for a holiday.
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TWO lucky winners will WIN;
Farmologie grapefruit body wash 250ml
Farmologie grapefruit moisturiser 100ml
Farmologie coconut body oil 75ml
Farmologie Try-Me set 3x30ml + 1x15ml
Childs Farm 50SPF 125ml
Childs Farm after sun 100ml
Childs Farm 3in1 swim 250ml
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Giveaway UK and Ireland only! Giveaway ends Sunday 16th August at 11pm GMT. Two winners will be randomly selected and announced in the comments section the following day.

Disclosure: This giveaway is not sponsored or endorsed by Instagram. By entering you are confirming you are 18+ years of age, release Instagram from any and responsibility and agree to Instagram’s terms of use.

Full T’s & C’s: bit.ly/2KHvpXI
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Nursing your hands! 👩‍⚕️
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We were delighted to receive this lovely photo from some of our local midwives and nurses. As we all know, the constant wearing of PPE can take it's toll on your skin, so we were delighted to hear that our grapefruit moisturiser has been helping to keep these amazing ladies skin moisturised! 💗

#farmologiebychildsfarm #newrange #skincare #childsfarm #vegan #crueltyfree #oceanbound #oceanboundplastic #eczema #psoriasis #behappyinyourskin
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